ZuluApp is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use the ZuluApp messaging and communication platform.
ZuluApp is designed with privacy and security at its core. We use end-to-end encryption to protect the content of your messages, calls, photos, videos, and voice notes. This means only you and the people you communicate with can access the content — not ZuluApp.
We do not sell your personal data and we do not read or listen to your private communications.
We collect only what is necessary to operate and improve the service.
ZuluApp uses end-to-end encryption by default. This ensures:
Encryption keys are stored on user devices, not on our servers.
We use limited user data to:
We do not use your data for advertising profiling or behavioural targeting.
ZuluApp does not share your personal data with third parties except:
We never share message content.
You may request deletion of your account and associated data at any time.
Depending on your jurisdiction, you may have the right to:
ZuluApp respects applicable data protection laws and responds to verified requests in a timely manner.
We implement technical and organisational safeguards to protect your information, including:
However, no system is completely risk-free, and users are encouraged to keep devices secure.
ZuluApp is not intended for users below the minimum legal age required in their jurisdiction. We do not knowingly collect personal data from children.
We may update this Privacy Policy as the service evolves or legal requirements change. When changes are significant, we will notify users appropriately.
Continued use of ZuluApp after updates means you accept the revised policy.
If you have questions or concerns about privacy or data protection, you can contact us at:
📧 info@zuluapp.co.uk
(or your official contact email)
By downloading, accessing, or using ZuluApp (our secure messaging and communication platform), you agree to be bound by these Terms of Service and any updates we publish. These Terms govern your rights and responsibilities as a user of our service. If you do not agree, you must stop using ZuluApp immediately.
ZuluApp services are intended for individuals who have the legal capacity to enter into this agreement. You must be at least the minimum age required in your jurisdiction to form a binding contract. You are responsible for ensuring you are eligible to use the service under local laws.
ZuluApp offers a secure communication platform that enables text, audio, video, and media messaging between users. Our service uses end-to-end encryption to protect the content of your communications such that only you and the intended recipients can read or listen to them.
When you register for ZuluApp, you agree to:
You are responsible for all activity that occurs through your account.
You agree not to use ZuluApp to:
We may suspend or terminate access if you violate these rules.
Our Privacy Policy explains how we collect, use, and protect your information. By using ZuluApp, you accept that we handle data in accordance with that policy. ZuluApp does not access the content of your encrypted messages — only necessary metadata (like device type and connection info) may be used to provide and improve the service.
ZuluApp may update or modify features, policies, or these Terms at any time. We'll notify you of significant changes where required by law. Continued use of the service after changes means you accept the updated Terms.
All intellectual property rights in ZuluApp — including design, code, and branding — are owned by ZuluApp or its licensors. You may not reproduce or use our trademarks without written permission.
ZuluApp is provided "as is" and "as available." We strive for reliability and security, but we do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, we limit our liability for damages arising from use of the service.
We may suspend or terminate access to ZuluApp at our discretion for violation of these Terms or for legal reasons. You may also deactivate your account at any time from within the app.
These Terms are governed by the laws of the jurisdiction where ZuluApp is headquartered. Any disputes will be resolved under those laws.
ZuluApp is a secure communication platform built to support open, private, and responsible interaction. These Community Standards define acceptable use of the platform and apply to all users, content, groups, and features.
They should be read together with the ZuluApp Terms of Service and Privacy Policy.
ZuluApp is guided by three principles:
Use of the platform must respect these principles at all times.
Users must not use ZuluApp to:
Respect for individuals and communities is a condition of access to the service.
ZuluApp may not be used for:
Where legally required, ZuluApp may cooperate with authorities in accordance with applicable law.
Users must respect the privacy of others.
You must not:
These rules align with ZuluApp's Privacy Policy and data-protection obligations.
While ZuluApp supports free expression, misuse of the platform is not permitted.
Users must not:
ZuluApp may restrict accounts involved in coordinated or repeated abuse.
ZuluApp strictly prohibits:
Violations may result in immediate account suspension or termination.
Users must not:
ZuluApp monitors abuse patterns to protect users and platform integrity.
Creators and administrators are responsible for conduct within their groups and channels.
ZuluApp may intervene where:
If these Community Standards are violated, ZuluApp may take proportionate action, including:
Decisions consider severity, impact, and repeat behaviour, in line with the Terms of Service.
Users may report:
Reports are reviewed confidentially and handled according to internal procedures and applicable law.
These Community Standards:
Together, these documents define the rules, rights, and responsibilities of using ZuluApp.
ZuluApp does not claim ownership of the information, content, or materials you submit through your account or while using our services. You retain all rights to your content.
You are responsible for ensuring that you have the necessary rights to any information or content you upload, submit, store, send, or receive through ZuluApp, and that granting the permissions described in these Terms does not violate any laws or third-party rights.
ZuluApp owns or licenses all intellectual property associated with the platform, including but not limited to copyrights, trademarks, service marks, logos, domain names, designs, software, trade dress, trade secrets, and patents.
You may not use ZuluApp's name, branding, trademarks, logos, or other proprietary assets without our prior written permission, except as expressly permitted under these Terms or any published ZuluApp brand guidelines. Use of third-party or affiliated branding is subject to the permission of the respective rights holders.
To operate, maintain, and improve the ZuluApp services, you grant ZuluApp a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and otherwise use the information and content you upload, submit, store, send, or receive through the service.
This licence is granted solely for the limited purpose of providing and supporting the functionality of ZuluApp — such as enabling message delivery, displaying profile information, and temporarily storing undelivered messages for delivery attempts.
This licence does not give ZuluApp ownership of your content, and it ends when your content is no longer required to operate the service, subject to applicable law.
ZuluApp grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable licence to access and use the services in accordance with these Terms.
This licence exists only to allow you to use ZuluApp as intended. No other rights or licences are granted to you, whether by implication or otherwise, beyond those expressly stated in these Terms.
ZuluApp is built with privacy, security, and user trust as foundational principles. From the outset, our services have been designed to protect private communication through strong technical safeguards, including end-to-end encryption, and through governance standards that prioritise responsible use of technology.
ZuluApp provides tools that allow you to communicate with other users through messaging, voice and video calls, media sharing, status updates, and optional location sharing where you choose to enable it.
We continuously work to improve how people connect using ZuluApp. To deliver these services, we may work with trusted service providers, partners, and affiliated companies that support functionality, infrastructure, and reliability.
ZuluApp enables communication between users and businesses or organisations where such features are made available. This may include sharing transactional information, appointment updates, delivery notifications, service messages, or other relevant communications.
We may also offer businesses and organisations specific tools or insights relating to their use of ZuluApp services, in accordance with applicable laws and our Privacy Policy.
We take the safety, security, and integrity of ZuluApp seriously. We work to prevent misuse of the platform, including abusive, harmful, or unlawful activity that violates our Terms or Community Standards.
Where necessary, we may investigate, restrict, suspend, or remove accounts or content, and take appropriate action consistent with our policies and legal obligations. Any enforcement actions are carried out in accordance with the account termination provisions of these Terms.
ZuluApp operates using global infrastructure to ensure reliable service delivery. This may involve storing and processing information in data centres and systems located in different countries, including outside your country of residence.
This global infrastructure is essential to providing our services and may be owned or operated by ZuluApp or by trusted service providers and affiliated entities acting on our behalf.
ZuluApp is not a replacement for mobile or fixed-line telephone services. Our services do not provide access to emergency services or emergency service providers, including police, fire services, hospitals, or public safety answering points.
You are responsible for ensuring that you can contact emergency services through appropriate alternative means.
To use ZuluApp, you must register with accurate and current information. Where applicable, this may include providing a valid mobile number or other account identifier.
You agree to receive service-related messages, including verification codes, via text message, call, or in-app notification, as required to register, secure, or maintain your account.
If you choose to enable contact syncing, and where permitted by law, ZuluApp may access phone numbers stored in your device's address book to help you connect with others on the platform.
You remain responsible for ensuring that you have permission to share contact information with us.
You must meet the minimum age required to use ZuluApp in your country or territory. Where a higher age threshold applies, that requirement prevails.
If you are under the age of 18, you should review these Terms with a parent or legal guardian before using the service.
You are responsible for providing compatible devices, software, and internet connectivity required to access ZuluApp.
To ensure security, reliability, and functionality, you agree that ZuluApp may automatically or manually install updates and deliver service-related notifications as necessary.
ZuluApp does not charge for basic use of the service. However, you are responsible for any mobile data charges, internet fees, or other costs imposed by your network provider or internet service provider.
ZuluApp may update or modify these Terms of Service from time to time to reflect changes to the service, legal requirements, or operational practices.
When we make material changes, we will take reasonable steps to notify users, such as through in-app notices, service messages, or updates on our website. The date at the top of these Terms will indicate when the latest version became effective.
By continuing to access or use ZuluApp after updated Terms take effect, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, you must stop using the service and may deactivate your account.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
ZuluApp is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, ZuluApp disclaims all warranties and representations, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and availability.
We do not guarantee that:
Your use of ZuluApp is at your own risk.
To the maximum extent permitted by law, ZuluApp, its affiliates, directors, officers, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising out of or related to:
Where liability cannot be excluded under applicable law, ZuluApp's liability shall be limited to the minimum extent permitted.
Nothing in these Terms limits or excludes liability for:
You acknowledge that the limitations of liability set out in this section reflect a reasonable allocation of risk and form an essential basis of the agreement between you and ZuluApp.